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Demo Notice (Read First). This document is a sample policy for demonstration purposes only and is not legal advice. It is provided to show how a repair shop policy might be presented on a demo website for TurnKey Auto Repair (Clearwater and Tampa, Florida). Budget Bench does not assume responsibility for writing, validating, or guaranteeing the enforceability of these terms, or for creating your terms and conditions or other business policies outright. If requested, Budget Bench can assist with drafting, but ownership, review, approval, and responsibility for any policy is a business decision for TurnKey Auto Repair and its legal advisors. If you plan to use a policy like this in real operations, you should have it reviewed by a licensed Florida attorney. Our objective is to provide you with exceptional service, quality work, and fair pricing. Please review the following framework we work under. Let us know if you have any questions. 1. Parties to this Agreement; Definitions. As used in this Agreement, the terms: (a) “TurnKey” means TurnKey Auto Repair, operating in Clearwater and Tampa, Florida, as identified in the Service Authorization, estimate, work order, online request, or other ordering document; (b) “Customer” means the customer identified in the Service Authorization, estimate, work order, online request, or other ordering document; (c) “Manufacturer(s)” means the entity or entities that manufactured the parts used in the Services; (d) “Part(s)” means the new and/or used parts, components, accessories, or materials used in the Services; and (e) “Services” means the repair and/or maintenance services performed by TurnKey for Customer, together with the Parts. 2. Warranty Disclaimers and Limitations Limited Warranty on Services. TurnKey warrants that the Services will be performed in a good and workmanlike manner (“Services Warranty”). The Services Warranty is valid for a period of 2 years from the date the Services are performed when the Parts are provided by TurnKey. Customer’s sole and exclusive remedy, and TurnKey’s entire liability under the Services Warranty, is the repair of any nonconforming portion of the Services. The Services Warranty is valid only if the vehicle is returned, at Customer’s expense, to a TurnKey repair facility. The Services Warranty extends only to the Customer for whom the Services were provided and not any subsequent purchaser. Other than the Services Warranty stated above, TurnKey disclaims all other warranties on Services, whether express or implied, to the fullest extent permitted by law. Parts; Manufacturer Warranties Only. Any warranties on any Parts are limited to those written warranties provided by the applicable Part’s manufacturer. For OEM parts, the manufacturer warranty is commonly two (2) years or 24,000 miles, whichever occurs first. For aftermarket parts, the manufacturer warranty is commonly six (6) months or 6,000 miles, whichever occurs first. If Customer provides the Parts or the Parts are obtained from a junkyard or similar source, those Parts are provided “as is” with no warranty from TurnKey. Except for any warranties made by manufacturers, Parts are provided without any other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, to the fullest extent permitted by law. No Other Warranties. Except as set forth above, TurnKey expressly disclaims all warranties, express or implied. TurnKey does not assume, and does not authorize any other person to assume, any liability in connection with the Services or any Parts provided to Customer in conjunction with the Services. 3. Rates; Authorization; Additional Repairs. TurnKey’s charges for labor are not based on actual mechanic time, but are established by multiplying TurnKey’s labor rate by industry time allowances or TurnKey’s judgment of the time to be charged. If an estimate is provided, Customer will not be charged more than the estimated price approved by Customer. If TurnKey discovers that different or additional repairs are indicated, Customer will be contacted for authorization to perform those additional repairs. Authorization may be given by Customer orally or in writing, including by email or text message. If Customer authorizes commencement but does not authorize completion of a repair or service, a charge may be imposed for disassembly, reassembly, or partially completed work. Such charge will be directly related to the actual amount of labor and/or parts involved in the inspection, repair, or service performed. TurnKey may submit warranty claims on behalf of Customer for manufacturers for whom it is authorized to perform warranty service; however, Customer understands and agrees it is responsible for full payment for any Services that are not covered by warranty. TurnKey is not responsible for any loss, damage, or other liability caused by, arising from, or related to repair or maintenance work recommended by TurnKey that is declined by Customer. Customer agrees that TurnKey employees may operate Customer’s vehicle for purposes of facilitating repairs, including diagnosing, road testing, and sublet services. 4. OEM and Non-OEM Parts. Customer acknowledges that estimates for non-warranty repairs may include parts not made by the original manufacturer. Parts used in the non-warranty repair of Customer’s vehicle that are not made by the original manufacturer are intended to be at least equal in like kind and quality in terms of fit, quality, and performance to the original manufacturer parts they are replacing, where applicable and commercially available. 5. Sublet Repairs. Customer acknowledges that portions of the repairs may be provided by a subcontractor engaged by TurnKey, and Customer authorizes sublet repairs that TurnKey, in its reasonable discretion, may deem necessary to complete the Services. 6. Damage; Theft. TurnKey is not responsible for loss of or damage to the vehicle due to or arising from fire, weather, theft, or any other cause except the sole negligence of TurnKey. TurnKey is not responsible for loss of or damage to articles of personal property left in the vehicle, or for loss of or damage to bodies, trailers, or special equipment, including any cargo, materials, or supplies carried on or in such bodies, trailers, or special equipment, whatever the cause. 7. Payment; Storage Fees. All charges for repairs, including labor and materials furnished, are due and payable upon delivery of the vehicle, or prior to delivery upon the expiration of three (3) days after notice to Customer that the repairs have been completed. If the vehicle is not picked up within three (3) days after such notice is given, TurnKey may charge daily storage fees at rates that are ordinary and customary for the area, not to exceed $50.00 per day or the maximum rate allowable by applicable law. Personal checks are not accepted in payment for repair services. If Customer attempts to reverse, charge back, or otherwise recall a payment made to TurnKey, Customer is responsible for and shall pay TurnKey any reasonable charges and expenses incurred by TurnKey in recovering such payment, including costs of arbitration or other non-judicial adjudication where permitted by law. 8. Mechanic’s Lien; Lien Sale; Collection. In addition to any other legal remedies available, Customer acknowledges and authorizes a mechanic’s lien in favor of TurnKey on the vehicle described in the ordering document for all charges for repairs, including labor and parts, storage, and/or towing, as allowed by applicable Florida law. Customer acknowledges that if payment in full is not received within ten (10) days after TurnKey has notified Customer that the repairs are completed: (i) TurnKey may, in accordance with applicable state law, begin lien sale proceedings and sell the vehicle at public auction; and/or (ii) TurnKey may refer the account to its attorneys or a collection agency for collection, where permitted by law. 9. Governing Law; Venue; Time to Commence Action. Except to the extent that the laws of the United States may apply or otherwise control this Agreement, the rights and obligations of the parties shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. The venue for any claim, litigation, civil action, or other legal or administrative proceeding involving any controversy or claim between the parties shall be the county in Florida where the Services were performed, unless otherwise required by applicable law. To the extent permitted by law, Customer agrees to commence any action arising from the purchase of the Services within six (6) months from the accrual of the cause of action. 10. Limitation of Damages. To the fullest extent permitted by law, Customer agrees that in any action brought by Customer against TurnKey, Customer shall not be entitled to recover incidental or consequential damages, including indirect or special damages, loss of income, anticipated profits, or vehicle down-time, or any punitive damages. Under no circumstances shall TurnKey’s total liability exceed the total value of the repair(s) actually paid by Customer for the specific Services giving rise to the claim. 11. Fees and Expenses of Actions. In any action, whether initiated by TurnKey or Customer, where either party has a right, pursuant to statute, common law, or otherwise, to recover reasonable attorneys’ fees and costs if it prevails, Customer agrees that TurnKey shall have the same right to recover reasonable attorneys’ fees and costs incurred in connection with the action if TurnKey prevails, to the extent permitted by law. 12. Waiver; Severability; Entire Agreement. No waiver of any term of this Agreement shall be valid unless it is in writing and signed by TurnKey’s authorized representative. If any provision or part of any provision of this Agreement is deemed to violate any applicable law or regulation, such invalid provision or part of a provision shall be inapplicable, but the remaining part of that provision and the remainder of this Agreement shall continue to be binding and enforceable. This Agreement constitutes the entire agreement and understanding between the parties and supersedes any and all prior agreements and understandings, oral or written, relating to the subject matter hereof. 13. Communication Consent; Use of Customer Data. TurnKey may use information Customer provides, including email addresses, cell phone numbers, and landline numbers (“Customer Data”), to contact Customer for purposes related to the account, including service updates, payment issues, debt collection, and customer service, and for marketing and sales purposes where permitted by law. Customer also authorizes TurnKey and its service providers to use and disclose Customer Data to third parties for operational purposes, including scheduling, payment processing, customer communications, analytics, and service record management, including in anonymized or aggregated form that does not identify Customer. In addition, Customer Data and vehicle maintenance, service, and repair information arising from or created as a result of Services provided by TurnKey, including vehicle owner information, vehicle identification numbers, and vehicle specifications (“Vehicle Repair Data”), may be provided to vehicle/component manufacturers and their dealers, and their respective service management platform providers (“Maintenance Third Parties”), and used by TurnKey and Maintenance Third Parties to support and enhance vehicle repair services and related recordkeeping. Customer authorizes TurnKey and the Maintenance Third Parties to use and disclose Vehicle Repair Data to third parties for operational purposes and in anonymized or aggregated form that does not identify Customer, where permitted by law. 14. Vehicle Relocation Between Locations. To serve Customer in the best possible manner, TurnKey may move the vehicle between TurnKey locations (Clearwater and Tampa) when it is reasonably necessary for capacity, equipment, or capabilities that benefit the Customer. If the vehicle is driven between locations, TurnKey will replace fuel consumed for the relocation drive, based on reasonable use and documentation. 15. Vehicles Fifteen (15) or More Years Old; High Mileage; Extreme Conditions. a. Customer acknowledges that on older vehicles, high-mileage vehicles (generally above 100,000 miles), and vehicles exposed to extreme conditions, certain components may be fragile, especially plastic, rubber, or aged fasteners and connectors. While TurnKey takes care when working on a vehicle, the chance of a related part breaking during disassembly or reassembly can be higher due to age and condition. Because this is not always predictable, such parts may not be included in the original estimate and may need to be added if replacement becomes necessary. TurnKey cannot accept responsibility for parts that fail due to pre-existing fragility, deterioration, or prior damage that was not caused by TurnKey’s negligence. b. For older vehicles, new and/or original parts may be discontinued or unavailable. TurnKey may use an alternate sourcing method to obtain suitable parts. If a new part cannot be sourced, a used part may be required. TurnKey will communicate this to Customer, and Customer understands that used parts may have limited or no warranty depending on the source.
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545 Ann Arbor RoadPlymouth, MI 48170Phone
555-867-5309Hours
- Mon–Fri
- 9:00 AM – 5:00 PM
- Sat
- 10:00 AM – 4:00 PM
- Sun
- Closed
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Image 1 of 3: Policies One
